AxisVoice answers, routes, and summarises every inbound call so your team can focus on in-person customers. Natural conversations, instant recaps, and 24/7 coverage—built for pharmacies, clinics, and service-led brands.
Early adopter cohort
AxisVoice is embedded with frontline teams to refine call flows, escalation guardrails, and human handoff quality while we expand access.
Service playbooks versioned twice a week as new intents go live.
18 hours/day of AI call handling across cohorts.
Seeking multi-location teams with 150+ daily calls.
Our focus is depth over breadth: we embed with service-led brands to prove out real 24/7 coverage, accurate triage, and actionable summaries before expanding further.
Understands urgency, red flags, and compliance triggers before your staff picks up.
Summaries, transcripts, and call recordings stay linked to the customer and location.
Warm handoffs with suggested next steps keep callers confident the moment a human joins.
Calls fully resolved by AI during after-hours windows
Median answer time across pilot locations
Staff time reclaimed per location on average
Calls logged with summaries, recordings, and next actions
The assistant greets callers, gathers intent, and keeps the thread moving without dead air. When humans step in, they inherit the full context and a recommended next move.
Adjusts tone for first-time callers vs. repeat customers and recognises local phrases instantly.
Summaries stream in while the caller is still speaking — intent, sentiment, medication names, order numbers.
Sensitive requests are auto-escalated with scripted phrasing so regulated teams stay compliant.
Live call
Mary O'Connor • Dublin
Assistant
"Hi Maria, thanks for calling Axis Dental. Are you calling about your child’s braces appointment?"
Caller
"Yes, we need to move Daniel’s adjustment to after school and check what forms we have to sign."
Assistant
"No problem—I’ve found his chart. Let’s move it to 4:30pm and I’ll email the consent pack now. Anything else today?"
Morning briefing → Front desk lead
Highlights
AxisVoice routes to the right human when nuance is needed. Every transfer carries the caller’s story, urgency level, and a suggested outcome so staff can resolve faster with fewer follow-up calls.
Intent score
0.93 confidence
Medication refill detected
Sentiment check
Calm, time-sensitive
Breathing difficulty mentioned
Preferred contact
Ringback in 10 minutes
Requested pharmacist on duty
Suggested outcome
Prep refill + SMS follow-up
Existing script confirmed
Queues, coverage windows, and skill sets determine who gets the handoff — no manual routing boards.
Staff receive the assistant’s recap, transcripts, and promised follow-ups before they pick up.
If no one answers, AxisVoice holds the caller, offers voicemail, or schedules a callback within your SLA.
The AxisVoice Platform
From greeting to escalation, AxisVoice provides the tools to manage every inbound call with natural conversation, intelligent routing, and complete visibility.
AxisVoice greets every caller, triages intent, and resolves routine requests before they ever hit the front desk.
Structured recaps land in your inbox and CRM while the caller is still on the line—intent, sentiment, and next steps included.
Request payments or deposits mid-call with AxisPay. Customers pay securely by SMS link or tap, reconciliation handled automatically.
Privacy-sensitive or high-risk calls are routed with scripted wording, human-ready briefing, and full audit logs.
BAA-friendly architecture, granular access controls, and traceable recordings keep pharmacies and clinics inspection-ready.
AxisVoice gives your ops leaders a command center for every site: configure routing, review compliance, and settle payments across locations while staff keep their familiar workflows.
Set coverage windows, overflow rules, and escalation ladders for every location from one console.
Provision teams automatically with SSO and SCIM. Lock transcripts, payments, or compliance exports to the right roles only.
Immutable audits, retention rules by region, and single-click redactions keep regulators satisfied across markets.
Voice payments reconcile into AxisPay automatically with location, operator, and ledger rollups.
Scale snapshot
Aggregated telemetry from the current AxisVoice network.
Operations dashboard
Global queue health
90th percentile wait under 19 seconds (rolling 7 day)
Queue load
43%
Network utilisation right now
Median wait
2.3s
Across active inbound calls
Active agents
184
Concurrent AI voice agents running
Escalation rate
18%
Calls routed to humans this week
Sample Activity log
Escalation cleared
Greystones Clinic • Emma O’Connell accepted warm handoff with full briefing.
AxisPay link settled
Ranelagh Pharmacy • €84 repeat prescription paid via SMS in 6 mins.
Routing rule updated
Cork HQ • Added holiday overflow for Christmas week.
Transcript synced
Galway Dental • Summary + AI actions pushed to PMS and Slack.
Regional controls
PSI-ready templates for Ireland, HIPAA presets for US clinics, and GDPR logging baked in.
From €20 to €600/month depending on your monthly call volume. No per-seat fees, no hidden charges—just coverage that grows with you.
Every inbound call answered instantly—nights, weekends, holidays. Your team never misses a lead or urgent request again.
AI triages intent and urgency, routing callers to the right person with full context. No more phone tag or lost handoffs.
Handle appointment changes, refill requests, and FAQs automatically. Staff focus on in-person customers, not repetitive calls.
Every call generates a structured recap with next steps—synced to your CRM, PMS, or inbox before staff even picks up.
Tell us about your call volume and workflows—we'll recommend a plan that fits your practice and show you exactly what to expect.
€20
Starting from / month
62%
Calls resolved by AI
24/7
Coverage, no staffing
Rather than publish testimonials, we share the commitments our operators hold us to: governance rituals, exportable oversight, and data stewardship that lands in production today.
Operator ritual
Joint design reviews every sprint
Ops directors from pharmacy and clinic groups in Ireland and the UK review features fortnightly before they ship to production tenants.
Operator ritual
Exportable oversight trail
Call transcripts, AI summaries, and payment records export directly to PMS, CRM, or analytics tools—no manual clean-up required.
Operator ritual
Regional retention rules
Apply location-specific retention windows, redact sensitive data on schedule, and gate escalation content behind RBAC policies.
Platform telemetry
Active locations
42
Multi-site groups across Ireland & UK
Escalation clarity score
4.6 / 5
Ops leads rating briefing handoffs
Data residency options
EU & UK
US data plane in build for GA
Audit exports delivered
<24h
Monthly compliance bundle turnaround
Want a deeper look?
Request the governance pack—consent flows, retention presets, and security posture notes are shared under NDA.
Request governance packWalk through coverage, routing rules, and compliance needs with an AxisVoice specialist. We return every request with a tailored call flow and staffing impact brief.
